Sophos Certified Engineer Practice Exam

How can you access a managed Sophos Central account for alerts resolution?

1. Log in directly via the user portal

2. Use the Launch Sophos Central Admin button in the Partner Dashboard

3. Request assistance from customer support

4. Access through an external management tool

The correct answer is: Use the Launch Sophos Central Admin button in the Partner Dashboard

Accessing a managed Sophos Central account for alerts resolution is best accomplished by using the Launch Sophos Central Admin button in the Partner Dashboard. This method provides a streamlined approach for partners and allows for seamless navigation directly into the Sophos Central environment where alerts and other management tasks can be addressed efficiently. Utilizing the Partner Dashboard ensures that all permissions and access levels are correctly set for managed services, facilitating a more organized workflow in managing alerts and addressing client needs. This integration helps maintain security standards and provides direct access to the tools and resources required for effective incident response and resolution. The other methods, like logging in directly via the user portal or through external management tools, may not provide the necessary access rights or configurations typically required for a managed service workflow. Additionally, while customer support can be a valuable resource, it is primarily for guidance rather than direct management of alerts. The option to resolve alerts through the Partner Dashboard is specifically designed to strengthen the operational processes for managed accounts.