Sophos Certified Engineer Practice Exam

Where in the Sophos Central Admin Console can remote assistance be enabled?

1. User Management

2. Account Details

3. System Settings

4. Help Center

The correct answer is: Account Details

The correct area for enabling remote assistance in the Sophos Central Admin Console is within the Account Details section. This option provides the specific configuration settings associated with your account, including features related to remote assistance, which are integral for providing support and troubleshooting issues from a distance. The Account Details encompass the overall account management settings, which include permissions and features that allow for remote connectivity, ensuring that admins can assist users effectively when they encounter problems. Other sections, like User Management, are focused on managing user roles and access, while System Settings typically deal with broader configurations of the admin console itself. The Help Center is intended for accessing documentation and support resources, rather than making configuration changes. Hence, these do not directly pertain to enabling remote assistance.